Policies and Terms

Our Privacy Policy

Orchestrated Electrical Customer Privacy Policy

Orchestrated Electrical Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Orchestrated Electrical anytime you interact with Orchestrated Electrical, such as when you visit our website, when you purchase products and services offered by Orchestrated Electrical, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Orchestrated Electrical, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

§  We may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for a seminar, participating in an online survey, or purchasing a product.

§  When you interact with Orchestrated Electrical, we may collect personal and/or business information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your information and information about the products you own and Orchestrated Electrical represents, such as their serial numbers and date of purchase; and information relating to a support or service issue.

§  We also collect information for market research purposes — such as your occupation and where you use your product/s — to gain a better understanding of our customers and thus provide more valuable service.

§  We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website and products are of most interest to them.

When we disclose your information

Orchestrated Electrical takes your privacy very seriously. Orchestrated Electrical does not sell or rent your contact information to other marketers.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Orchestrated Electrical to make certain personal information about you available to companies that Orchestrated Electrical has a strategic relationship with or that perform work for Orchestrated Electrical to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Orchestrated Electrical policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, and provide us feedback to improve our products and services, or access certain services, offers. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Privacy questions

If you have questions or concerns about Orchestrated Electrical Customer Privacy Policy or data processing, please use the addresses to contact us. The Orchestrated Data Controller will respond to your inquiry within 30 days.

Orchestrated Electrical may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Orchestrated Electrical 1924 Captain Drive, Salem VA 24153, USA

Last updated May 23, 2009

© 2009 Orchestrated Electrical. All rights reserved.

Testing & Support policies

We take pride in offering complete customer support for our clients.  There are, however, some limitations as to what we can do: